Mobile Money Transfer increases in Uganda as Covid-19 continue to bite

Reports from Uganda show that mobile money transactions totaled nearly five billion dollars in the last quarter of 2019.

In the midst of the coronavirus pandemic, Uganda has embraced the digitalisation of the economy. In a society traditionally run by cash, people across the country have flocked to e-commerce platforms for contactless payments and purchases. Xente Tech is one of the firms providing these essential services.

In an interview with Giokos, Xente Tech CEO Allan Rwakatungu explains the initial challenges in getting customers to convert, “Before the pandemic, we honestly had a bit of a struggle, convincing businesses, the need for them to go digital as a matter of priority. A lot of them were still getting most of their sales and still would get most of their sales from walking customers who pay cash. But now they realize that it is an emergency. They need to move now.”

As coronavirus lockdown restrictions began impacting businesses across Uganda, Xente Tech saw a huge jump in growth, with companies from every sector looking to use their platform. Rwakatungu discusses how the business model works,

One of the companies that approached Xente Tech was medical supplier Rocket Health. Managing Director Davis Musinguzi speaks about the collaboration,

“During the Covid-19 pandemic, a lot of people have been relying on e-commerce to get essential services delivered to them. Xente has tens of thousands or hundreds of thousands of users, and what we are now is making all of those healthcare services available for people on their platform. So, we’ve seen a 500 percent rise in the number of people that rely on telemedicine and e-commerce purchases for healthcare services.”

The coronavirus crisis has provided a unique opportunity for traditional economies to pivot towards digitalisation. Companies like Xente Tech are using the situation to drive their own business while facilitating change across the economy.


I am a global citizen passionate about Africa and all her beauties. I love adventure agribusiness, entrepreneurship, and the sweet African soil and culture. An accountant by profession and public auditor. I love being legit and real.

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